ClinicalKey: Troubleshooting

ClinicalKey for Nursing and ClinicalKey Student are subscription-based databases. Therefore you need to be current ākonga or kaimahi at Whitireia/WelTec.

Make sure you are accessing the database through Moodle or the Library website (check that Whitireia is in the URL). Please do not google Clinicalkey as it will not recognise that you are from our institute i.e.

• Go to the library homepage
• Click on Library Links at the top of the page
• Click either Databases or eBooks
• Scroll down the alphabetical list and click the relevant database

Resetting Your Password

Clinicalkey Nursing

If you have trouble logging in, you can reset your password by clicking on the login button on the top right corner and selecting Forgot username or password

Clinicalkey Student

If you have trouble logging in, you can reset your password by clicking on the Forgot email and password link on the log in page.

You will be asked to put in an email address (Use your student email address). A link to reset your password will be emailed to you.

If you're having trouble accessing ClinicalKey, or have any questions, don't hesitate to contact the library team! You can:

call 0800 141 121

email LSS@wandw.ac.nz

or pop into one of our campus libraries.

If you have never accessed a Clinicalkey database before and want to access Clinicalkey Student

You will need to register as a new user. Click the Register here link and follow the instructions. Then go back to the log in page and sign in with your student email address and your password.

Keep a record of the password you used when you first logged in, as Clinicalkey does not update passwords every 90 days like our institute does.

Have you accessed the Clinicalkey databases before?

If you have accessed Clinicalkey for Nursing or Clinicalkey Student databases before and they are not allowing you in, it is most likely around your password. See the Login box on this page for information about resetting your password.

Due to a change at the end of 2022, some books are no longer available in the Clinicalkey for Nursing database, but they should be available in the Clinicalkey Student database. Therefore search for the title in ClinicalKey Student.

When you use a browser like Google Chrome, Firefox, or MS Edge etc, it saves information from websites in its cache and cookies. The 'cache' is a tool used by your browser to speed up the page loading process. Sometimes this can cause issues with loading and formatting. 

If you have trouble accessing Clinicalkey (usually on a personal device or work laptop or PC) and you know it isn't your password, consider clearing your cache and cookies. 

e.g. Chrome

• On your computer, open Chrome.
• At the top right, click More .
• Click More tools  Clear browsing data.
• At the top, choose a time range. To delete everything, select All time.
• Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
• Click Clear data.